Help centre

Yes. Create an account and confirm your email address with the link we send you. Then choose a plan and send the order from My account.

A member of our team reviews it: the plan, the service address and any number you want to move. We email you when it is approved or if we cannot accept it, and again when the service is active.

Yes, for example if we cannot serve the address or the details cannot be checked. We tell you in My account and by email. Nothing is charged for an order that is not activated.

Yes, while we are still reviewing it. Open the order in My account and withdraw it.

Yes. Enter the number and your current operator in the order. We arrange the transfer for your start date.

At the start of each month we issue one bill for the month before, covering all your services. We email you when it is ready and it appears under Bills in My account.

15 days after the bill is issued. The exact due date is shown at the top of every bill.

Your first bill is pro-rata: it covers only the days from the day your service was activated to the end of that month. After that, each bill covers a full month.

When a bill passes its due date it is marked overdue and we email you a reminder, with a final reminder 7 days later. From 14 days after the due date services may be suspended until the bill is paid. There are no late fees. Pay from My account, or contact us if you think something is wrong.

Yes. Every bill in My account has a PDF you can download and keep.

A promo code takes a percentage off the plan price for the first months after activation. Enter it when you order. The discount appears as its own line on each bill it applies to.

Yes. Every price on the site and on your bills includes VAT. Each plan shows the VAT rate it uses.

Open the bill in My account and choose to pay. You go to our payment provider's secure page to pay by card, then come back to your bill.

No. You enter your card on the payment provider's page. Your card details never reach Signavo; we only receive the result of the payment.

If online payment is unavailable, the bill page says so instead of offering to pay. Contact us and we will help you pay another way.

A failed or cancelled payment does not pay the bill, so you can try again from the same bill. If the bill says we are still checking with the bank, wait a few minutes before you try again.

Check your spam folder first. The link works for 48 hours. If it has expired or never arrived, contact us and we will help.

Choose Forgot password on the sign-in page. We email you a link that works for one hour. Setting a new password signs you out everywhere else.

Change your name, phone number and preferred language under Profile in My account.

Each service in My account shows the data and minutes used this month. The figures are updated from time to time, not live.

Open the service in My account and send a change request with the plan you want. Our team reviews it and replies by email.

Open the service in My account and send a cancellation request. We confirm the end date by email, and your last bill covers the days up to that date.

Each service can have one open request at a time. You can withdraw an open request in My account and send a new one.