Frequently asked questions
The questions we hear most, answered in a line or two.
Can I keep my mobile number?
Yes. Add it when you order and we move it on your start date.
Is there a contract?
Mobile plans roll every 30 days. Internet and bundle terms are shown on each plan before you order.
When is my bill due?
We bill at the start of each month for the month before. Each bill shows its due date at the top, and we email you when it is issued.
How do I check coverage?
Type your postcode into the availability check on the home page or the Coverage page.
How do I pay?
Open the bill in My account and pay by card on our payment provider's secure page. Your card details never reach us.
How do I change or cancel a plan?
In My account, open the service and send a change or cancellation request. We confirm by email.
What does the first bill include?
The days from your activation date to the end of that month, then full months after that.
Need more detail?
The help centre covers ordering, bills, payments, your account and changes in depth. Or write to us.