Cancellation and refunds
How to withdraw an order or end a service, what you pay when you do, and when we refund money.
Last updated: 5 Oct 2026
Who we are
This website and the services sold on it are provided by Signavo.
Withdrawing an order
Nothing is charged when you order. Until we activate the service you can withdraw the order from My account, free of charge.
Ending a service
To end a service, open it in My account and send a cancel request with the date you want it to end. Our team confirms the date by email.
You pay for the service up to its end date, by the day. The last bill covers the days of that month up to the end date.
Contract length
Mobile plans run on a 30-day rolling basis and can be ended at any time. Internet, home phone and bundle plans have the contract length shown on the plan before you order.
If a plan has a charge for ending it early, the charge is stated on the plan before you order. No other early-cancellation charge applies.
Your 14-day right to cancel
If you are a consumer, you can cancel a new service within 14 days of the day we activate it, without giving a reason. Send a cancel request from My account or write to us at support@signnavo.online.
Because the service starts on the date you asked for, you pay only for the days it was active before you cancelled. No other charge applies.
Refunds
We bill after each month of service, so there is normally nothing paid in advance to refund.
If you paid a bill twice, paid more than the bill, or we billed you by mistake, we refund the difference to the card you paid with, through our payment provider, within 14 days of agreeing it with you. The refund is made in the currency you paid in.
After we send a refund, your bank may take a few days to show it on your statement.
If a bill looks wrong
Contact us before the bill's due date at support@signnavo.online. We check it, and we do not suspend a service over an amount we are still checking.